Frequently Asked Questions
Q: What products and brands do you carry?
Our catalogue covers several fashion categories, offering you a selection that is not only wide but also meticulously chosen for its quality, featuring trusted brands, both emerging and established, including Judy Blue, Risen, Zenana, Sew In Love, Double Take and many more.
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, Shop Pay, and PayPal.
Q: In what currency are the prices in your store listed?
A: The prices in our stores are in euros.
Q: Do you have physical stores or only an online shop?
A: We don't have any physical stores. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world.
International orders are subject to import duties, taxes, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges will be. For more information on your country's customs policies, please contact your local customs office. All duties, taxes, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide information on accepted payment methods for duties, taxes, and other charges collected upon delivery.
Q: Where do you ship the products from?
A: We ship from our warehouses in France, Europe, the United States, the United Kingdom.... We work directly with reliable suppliers, which allows us to pass our savings directly on to our customers and provide them with exceptional products at very competitive prices.
We sample each item and even visit the factories to ensure the best quality and sustainable practices.
Q: How long will it take for my product to be shipped?
A: It takes 2 to 7 business days for your product to be shipped.
Q: Do we need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery can take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q: How can I return and replace my item?
A: We accept returns within 14 days of delivery. Items must be new, unworn, with their original tags and in their original clear packaging bearing the SKU label. Exchanges are not possible. Swimwear, bodysuits, underwear, jewelry, masks, and beauty products are not eligible for return or exchange.
We accept returns of damaged or defective items. While we do not accept returns for other reasons, you can buy with confidence knowing that we guarantee the quality of our products.
Please contact us by email first and we will provide you with the appropriate return address.⚠️ Please also note that any return sent to us without prior contact with our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email address within 24 hours of payment. Please check your spam or junk mail folder as it may also be there.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the " Contact Us " page.
Q: What if I still need help?
A: That's why we're here. Please send us a message by going to the " Contact Us " page.